How to innovate AND stay focused on your customer
7:30 a.m. to 9:30 a.m.
$30.00 for non-members
for directions
Chris Lindstrom is the founder and managing partner at Ceptara Corp., a management consulting firm focused on helping product and services companies find and implement creative solutions that control costs, enable growth and drive higher revenues.
Chris has over 20 years of management & engineering experience with technology companies such as AT&T, T-Mobile, Lucent and Microsoft. His experience includes: product design and manufacture, supply chain optimization, software design, development and delivery, consumer service cost reduction and cycle time improvement, and e-business management. Prior to founding Ceptara, Chris held several executive positions for AT&T including Vice President Service Activation, Vice President Installation and Maintenance, and Director of Quality. In addition to his AT&T experience, he provided leadership, management and engineering expertise for companies including Infospace, Motricity, Microsoft, Lucent and NCR Corp.
Chris is a Lean Six Sigma Master Black Belt and senior member of ASQ. He has a Masters of Science degree in Electrical and Computer Engineering from the University of South Carolina with an emphasis in neural networks and artificial intelligence. He holds a Bachelors of Science degree in Electrical Engineering from the University of Nebraska.
How many times have we been taught, focus on your customer? Many of the improvement tools we use start with the customer in mind, e.g. process management, kaizen, QFD, Voice of the Customer (VOC), and many more. However, if we only focus on the customer we will miss out on life changing / industry leading innovations.
Join us on July 16th to learn techniques on how to stay focused and deliver for your customer, while creating momentum to help introduce innovative solutions to your customer's new and current markets.
Complete the meeting registration form (pdf or MSWord)
and email to contact@pnaa.net or fax to 425-861-8553.
Space is limited so early registration is recommended. Registration closes Wednesday, July 14th at 12:00.
- Would you like to drive new business to your company?
- Are innovation and quality important to your company's growth and success?
- Could your company benefit from an increased level
of performance?
